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Self-Study Refund/Cancellation Policy
Refund Policy for Self-Study Products
At the Center for Medical Education (CCME), we are committed to providing high-quality educational resources. Because our self-study courses include immediate access to downloadable materials and streaming video content, we have established the following refund policy:
Eligibility for Refunds
- Refund requests must be submitted within 7 days of purchase.
Refunds Available Only if Meeting All of These Requirements:
- The purchaser has not downloaded more than 10% of the course materials.
- The purchaser has not viewed more than 10% of the streaming video content.
- The purchaser has not claimed any CME credits for the course.
How to Request a Refund
To request a refund, please email support@ccme.org with your order information and reason for the request. Our team will review your account activity to confirm eligibility. Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges / Course Credit
If you purchased the wrong course by mistake or would prefer to apply your payment toward a different CCME self-study program, we may offer a one-time exchange or course credit at our discretion.